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Transfer a domain from PlanetHoster to Infomaniak
This guide explains how to transfer to Infomaniak a domain name currently registered with PlanetHoster.
Introduction
If you are in the process of migrating your data from another provider to Infomaniak, make sure you have recreated your services and when everything is ready, transfer the domain name by choosing the Infomaniak configuration at the end of the transfer (point b.7.a below). Within a few hours (maximum), Infomaniak services will take precedence over those of the old provider. And to make sure everything is set up correctly:
- run a DNS diagnostic to check the Domain <-> Infomaniak Services connection
- run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving problems
Simplify your life! If needed, local partners referenced by Infomaniak can take care of these procedures. Launch a free call for tenders. They take care of everything, freeing you from technical details.
Transfer the domain name to Infomaniak
a. Obtain the authorization code
A domain name can be transferred from one company to another using an authorization code that you must obtain from the current provider. In the case of PlanetHoster:
- log in to my.planethoster.com from a web browser like Brave or Firefox
- click on Domain Names in the left sidebar menu
- click on Domain Management
- follow the procedure provided by PlanetHoster (click here) to obtain the code and keep it safe
The terms EPP code, authcode, transfer code, and authorization code all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between registrars.
b. Transfer the domain name to Infomaniak
Once the authorization code is obtained:
- order the existing domain name from this direct link
- enter your domain name (without www) and click on the magnifying glass to search for it (the system will detect that it already exists)
- create a user account or select the organization in which to place the domain
- click on the Transfer button on the page indicating that the domain name is already reserved
- continue the ordering wizard without taking any additional services
- enter the owner's contact details for the domain
- activate the toggle button After the transfer, use Infomaniak DNS servers
- turn it ON if you already have corresponding services for the domain with Infomaniak or if you are transferring them at the same time (or within a few hours max.)
- turn it OFF to manually specify the DNS that your domain should have (current DNS, for example)
- ADD TO POINT B "if you want to redirect to another provider like swisscom"
- enter the authorization code (obtained at point a.7 above)
- click on the Validate button
- verify the data and confirm the order
If you are stuck at a specific step, feel free to contact Infomaniak support to get the necessary help to continue the process.