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Ticketing: link a subscriber to a customer record in the support system

Update 08/06/2026

This guide explains how to easily assign a customer to a pass when the customer has a registered address (within the Infomaniak ticketing system).

 

Prerequisites

  • The customer record must exist and be associated with an email address.
  • The pass must have an email address specified in order for this feature to be able to suggest customers to link.
    • Therefore, you need to make this option visible or mandatory in the pass configuration:

       

 

Complete the order by entering the email address

When adding passes to the cart, or once they are in the cart, please enter an email address. Several passes, each with its own email address, can be in the cart:

Only one customer can be linked to an order.

Once the pass is validated, on the Customer tab, an additional field will offer you the choice of customers to link to the order:


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