This guide explains how to activate the Infomaniak anti-spam filter, which helps to significantly reduce the number of unsolicited messages that may arrive in your Infomaniak email address if you share it with third parties.

Introduction

• Spam is an unsolicited message, often of an advertising or fraudulent nature, with the aim of promoting products, services, or carrying out online scams; fortunately, Infomaniak has implemented strategies to combat this form of digital pollution.
• Thanks to the anti-spam filter, the messages you actually want to see quickly will no longer be buried among dozens of other unwanted messages, as the latter will be automatically placed in a special folder, the Spam folder (or in the spam destination folder - see below), and then automatically deleted after 30 days.
• Furthermore, the filter is automatically activated when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.

Activate the option from the Infomaniak Web Mail app

Prerequisites

• You must have permission to manage the filter: it is possible that the Mail Service administrator has removed this right from their admin account.

To access the settings for your Infomaniak email:

1. Click here to access the Infomaniak Mail web app (online service at ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address in the drop-down menu on the left-hand sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable the spam filter option; the effect is immediate (wait for the confirmation message on the screen). In this case, all future messages with a header indicating a high spam score (and blocked senders) will go to the Spam folder:
   
6. Simply click on the toggle switch again to disable the filter. In this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.

Enable the option from a Mail Service

To access your Infomaniak email settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question in the table that appears.
4. Click on Filters in the left-hand menu.
5. Activate the spam filter option; the effect is immediate:
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can then be processed by your email software/client if it supports reading this type of header).

Note that you can activate it in bulk for multiple addresses at once.

Customize the anti-spam filter

Change the location of spam

You can choose the default location of the folder in which messages considered as spam will be automatically placed (similar to special IMAP folders).

Where you have activated the spam filter:

1. Click on Modify:
   
2. Click on the folder name to choose another one (create a new one beforehand if necessary):
   
3. Click on the Validate button:
   

Report a filtering issue or manually block senders

To report unfiltered spam or an email that was incorrectly filtered as spam (false positive), please refer to this other guide.

You can also specify in advance which senders should always go to the Spam folder (or, conversely, which senders should not be filtered): please refer to this other guide.

For added security, enable the display of external email warnings.