This guide explains how to activate the Infomaniak anti-spam filter which allows you to significantly reduce the number of unsolicited messages that may arrive in your Infomaniak email address if you share it with third parties. The messages you actually want to see quickly will no longer be buried among dozens of other unwanted messages, as the latter will be automatically placed in a folder specifically dedicated to this purpose.

Preamble

• Spam is unsolicited mail, often of an advertising or fraudulent nature, with the aim of promoting products, services, or carrying out online scams; a persistent problem since the beginning of email that has evolved with communication technologies, prompting the implementation of strategies to combat this form of digital pollution.
• The filter is automatically activated when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
• Emails placed in the Spam folder (or in the spam destination folder - see below) are automatically deleted after 30 days.

Activate the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage the filter: if you were invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To access the settings of your Infomaniak mailbox:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Filters and rules:
   
5. Activate (or deactivate) the spam filter option, the effect is immediate (wait for the on-screen confirmation message):
   
6. Simply click the toggle switch again to deactivate the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Activate the option from a Mail Service

To access the settings of your Infomaniak mailbox:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on Filters and rules in the left sidebar.
5. Enable the spam filter option, the effect is immediate:
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/email client if it supports reading this type of header).

Note that you can activate it in bulk on multiple addresses at the same time.

Report a spam or declare a false positive

If spam-type messages slip through or, conversely, if a valid email has been incorrectly classified as spam, you can intervene in a few clicks.

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail mention.

To automatically move to the Spam folder an email from your inbox that may have escaped the anti-spam filter:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Select the message in the inbox and then click on the Spam icon in the toolbar:
   
   
    
3. You can also open it and declare it as Spam later:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

Once you have clicked on Report as spam:

• the email is moved to the Spam folder (or to the manually defined folder)
• the sender's address is added to the blocked users list
• the filter is refined for better handling over time

Report a false positive

Conversely, if you act on an email incorrectly considered as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox…
• The sender's address is added to the list of authorized users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Modify the location of spam

You can choose the default location of the folder in which messages considered as spam will be automatically placed (like the special IMAP folders).

Still under Filters and rules where you have activated the spam filter:

1. Click on Modify:
   
2. Click on the folder name to choose another one (create a new one beforehand if necessary):
   
3. Click on the Validate button.

Allow or block senders

You can specify in advance which senders should always go to the Spam folder (or vice versa): refer to this other guide on this subject.