This feature allows subscribers who cannot attend one or more events during the season to sell the relevant tickets (included in their subscription) directly on the ticketing platform (within the framework of the Infomaniak ticketing system).

Preamble

• When a subscription holder cannot attend an event, they can put tickets up for resale from their pass menu.
  • The resale of pass tickets only works for passes with numbered, fixed seats.
  • The areas affected by the resale of pass tickets must have public prices (and not just pass prices).
• This ticket will be put back on sale on your ticketing platform and can be purchased by a new person following the normal ticket sales procedure.
• Revenue from resales can be, at the choice of the ticket holder:
  • fully or partially refunded to the pass ticket owner-seller
  • fully or partially credited to the account of the pass owner-seller
  • converted into a donation for an association designated by the organizer

• The refunds of resales to the subscription holder are the responsibility of the organizer.

Creating the pass ticket resale campaign

Prerequisites

• Create a pass.

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing platform concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on Subscription ticket resale:
   
6. Click on Add a resale campaign:
   
7. Choose the pass for which to enable resales.
8. Define the percentage of the resale price that will go to the subscription holder as well as the refund method:
   • Bank transfer: the subscription holder will be invited to provide their bank details.
   • Credit on the subscriber's pass to be reused for future purchases at the ticket office or for pass renewal.
9. Define whether the subscriber can donate the amount to the organizer:
   

Procedure to be followed by the subscriber wishing to resell tickets

For customers wishing to resell their pass tickets, they must be provided with the link allowing them to access the resale page.

To do this, please generate the link to the desired ticket office, and add /pass-area at the end. Here is an example:

https://infomaniak.events/shop/abcABC4242I/pass-area

The subscriber can then follow this guide for managing their resales.

Tracking of ticket resales

The status of resales is viewable at any time from the Reimbursement tab:

In the case of a bank reimbursement, the bank details are available directly in the action menu ⋮ located to the right of the concerned element: