This guide explains how to copy the content of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Preamble

• The operation does not affect the data already present on the destination address, nor that of the source address.
• Any duplicates are managed: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copying emails from one account to another

Prerequisites

• Add a device password to the source address (the one whose content must be retrieved).
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • You need a password specific to the email address in question = a device password.

To import the email content:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to an email address attached to the Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the account you are using.
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of this same source email address (see prerequisites above).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently attached to your Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the Infomaniak account with which you are logged in:
   
9. It is obviously impossible to copy emails to the same address:
   
10. After selecting the desired destination address from the list, click on the blue button Import emails:
    
11. The copy starts and continues in the background, you can close the window that appears.
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

Copy the content of multiple Infomaniak addresses in bulk

Prerequisites

• Add a device password to each Infomaniak source address (those whose contents will need to be retrieved).
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • A password specific to each of the email addresses concerned is required = one device password per address.

To import the content of multiple Infomaniak email addresses (maximum 25 at a time):

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Select Import multiple email addresses from a CSV file (format .csv).
3. Download the example CSV template to create one with the necessary information for copying (see prerequisites above).
4. Upload the file using the Select a CSV file button:
   
5. Once the file is uploaded to the tool's page, select Import email address.
6. Wait while the content of the addresses is being copied (a confirmation email is sent once the copy is complete).