This guide explains how to copy the content of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Preamble

• This does not affect the content currently present in the address that will receive the content, nor the content of the source address whose content will be copied.
• Any duplicates are managed: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copying emails from one account to another

To import the content from another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to an email address linked to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the account you are using.
3. Click on single import.
4. Fill in the left field with your source email address (whose content is to be copied).
5. Fill in the right field with the password of this same email address (click here to verify that you are using the correct password and, if necessary, modify the password of your email address).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to:
   
9. It is obviously impossible to copy the e-mails to the same address:
   
10. After selecting the desired destination address from the list, click on the blue Import the e-mails button:
    
11. The copy begins and continues in the background, you can close the window that appears.
12. A confirmation e-mail will be automatically sent to all e-mail addresses concerned by the operation once the import is complete, mentioning the number of messages copied.