This guide explains how to copy the content of one or more Infomaniak email addresses (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to one or more of your existing addresses, also hosted with Infomaniak (regardless of the Mail service), thanks to the Infomaniak import tool!

Introduction

• The operation does not affect either the data already present in the destination address or the data in the source address.
• The entire mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be handled: identical content will only be copied once.

Copy emails from one Infomaniak mailbox to another

Prerequisites

• Add a device password to the source address (the one from which the content must be retrieved):
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • You need a password specific to the email address in question = a device password:
    
• The email address of the destination must be linked to the user (= the Infomaniak account) you are using.

Next, to import your email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import.
4. Click on one-time import.
5. Fill in the field on the left with your source email address (from which the content will be copied).
6. Fill in the field on the right with the password for this same source email address (see prerequisites).
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose the email address to which the emails will be imported; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
   • It is obviously impossible to copy emails to the same address as the source.
10. After selecting the desired destination address from the list, click the blue Import Emails button:
    
11. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below):
    
12. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied:
    
13. Progress can be monitored in the settings of the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only:
    
14. The tracking feature allows you to view the import history for the address in question:
    

Copy the content from multiple Infomaniak addresses in bulk

Prerequisites

• Add a device password to each Infomaniak source address (the ones from which the content needs to be retrieved).
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • You need a password specific to each email address = one device password per address.
• The destination email addresses must be linked to the user (= the Infomaniak account) you are using.

To import the content of multiple Infomaniak email addresses (maximum 25 at a time) to one or more destination email addresses:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on IMAP import.
4. Click on advanced mode: Import multiple email addresses from a CSV file (.csv format).
5. Download the example CSV template:
   
   • The template has this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
   • This means, in this case: source email address ; source email password ; mail.infomaniak.com ; 993 ; 1 ; destination email address, all without spaces (example below)
6. Edit the csv file to create one with the correct information needed for the copy (see prerequisites):
   
7. Upload the file using the Select a CSV file button.
8. Once the file has been uploaded to the tool's page, correct or ignore any errors; click on Import:
   
9. The copy process has started. You can wait and view the result on the page once the import is complete, or close the window (the import will continue in the background, and you can track its progress - see below).
10. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
11. Tracking is available in the settings for the destination email addresses, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
12. Tracking allows you to view the import history: