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Understanding the Premium Support Technical Document
Update 03/12/2026
This guide concerns the technical document provided to you in PDF format when you subscribe to the Premium Support.
Preamble
- Keep the PDF document provided on your installations.
- This procedure allows you to contact Infomaniak in all cases, even if Infomaniak or your Internet connection should be temporarily unavailable.
- This document contains your useful information such as the VIP code:
Obtain the technical document
To download the PDF document:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click on Download the document:
Link to this FAQ:
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