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Understanding the Premium Support Technical Documentation

Update 08/24/2026

This guide concerns the technical document made available to you in PDF format when you subscribe to Premium Support.

 

Introduction

  • Keep the PDF document provided safe on your systems.
  • This procedure allows you to contact Infomaniak in all cases, even if Infomaniak or your internet connection is temporarily unavailable.
  • This document contains your useful information, such as the VIP code:

 

Get the technical document

To download the PDF document:

  1. Click here to access your product management area in the Infomaniak Manager (need help?).
  2. Click on Download the document:

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