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Understanding the Premium Support Technical Documentation
Update 08/24/2026
This guide concerns the technical document made available to you in PDF format when you subscribe to Premium Support.
Introduction
- Keep the PDF document provided safe on your systems.
- This procedure allows you to contact Infomaniak in all cases, even if Infomaniak or your internet connection is temporarily unavailable.
- This document contains your useful information, such as the VIP code:

Get the technical document
To download the PDF document:
- Click here to access your product management area in the Infomaniak Manager (need help?).
- Click on Download the document:

Link to this FAQ: https://faq.infomaniak.com/2783
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