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Discover the technical account manager (Premium Support)
This guide details the role of the Account Manager and the Technical Account Manager, professionals you can refer to if you have subscribed to the Premium Support (Pro Support for one / Enterprise Support for both managers).
IT professionals
The contact details of the manager are mentioned on your Manager.
This is not necessarily the person who will directly respond to your support requests. The manager is rather responsible for managing the technical relationship between Infomaniak and yourself.
They will work with you to understand your technical needs, help resolve your issues, coordinate efforts with Infomaniak colleagues, provide regular updates on the status of projects and accounts, and suggest technical solutions and strategies to help you optimize your use of Infomaniak's products or services.
They will also serve as a point of contact for more complex issues or specific support requests, working with the technical support department or other Infomaniak technical experts to provide solutions.
Link to this FAQ: https://faq.infomaniak.com/2782
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