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Discover the technical account manager (Premium Support)
This guide details the roles of the Account Manager and the Technical Account Manager, the professionals you can contact if you have subscribed to Premium Support (Pro Support for the Account Manager / Enterprise Support for both managers).
IT Professionals
The contact details of the account manager are mentioned in your Manager.
This person may not necessarily be the one who directly handles your support requests. The account manager is primarily responsible for managing the technical relationship between Infomaniak and you.
He will work with you to understand your technical needs, help resolve your issues, coordinate efforts with Infomaniak colleagues, provide regular updates on the status of projects and accounts, and propose technical solutions and strategies to help you optimize your use of the products or services offered by Infomaniak.
He will also serve as a point of contact for more complex issues or specific support requests, working with the technical support department or other Infomaniak technical experts to provide solutions.
Link to this FAQ: https://faq.infomaniak.com/2782
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