This guide explains how to split reservations with multiple tickets (within the Infomaniak ticketing system). This allows you to validate part of a reservation, in cases where the reservation may include multiple tickets, but only a portion needs to be validated at the counter.

Prerequisites

• This operation requires that an order is currently set to on-site payment.
  • For more information about this payment method and how to enable it, please refer to this other guide.

Split payment from the web interface

To do this:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticket office for the event.
3. Click on Ticket Office in the left-hand menu:
   
4. Find the reservation using the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The reservation is displayed in the right-hand column; if it is a reservation, you can click on the arrow to the right of the Confirm button and Split the reservation:
   
6. The next screen allows you to select the tickets to validate:
   
7. Now, simply proceed with ordering the tickets to validate; you will see that this creates a new order, and the old order only contains the tickets that were not selected during the split:
   

Split an order from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web interface:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order you want to split.
3. Click on the Tickets tab in the order:
   
4. Select the tickets to validate and click on Split:
   
5. Continue with the order to validate it:
   
6. The new order appears as validated, and the initial order shows the remaining tickets: