This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general settings used for your ticketing system
2. Organizer contact details: information displayed on the online ticketing platform and in the Infomaniak portal so that visitors can contact the organizer.
3. Terms and conditions: allows you to define the terms and conditions for your online ticketing platform.

1. Ticketing Tab

• The "Ticketing Visibility" button allows you to switch your ticketing system to visible mode once everything has been configured and the online store has been activated. It allows you to quickly make your ticketing system accessible or inaccessible online.
• Test mode allows you to reactivate test mode; this option will no longer be available once an order has been placed in real mode.
• The name of the ticketing system that you enter in this field will be visible on the online store as well as on the tickets and in the emails that will be sent to your customers.
• The URL of your website will be displayed in the Terms and Conditions of the gift vouchers, instead of your organization's legal name, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoices; the dimensions of your logo must be 600 x 160 pixels:
  
• By default, the currency for your ticketing system is the Swiss franc (CHF).
  • To allow your customers to pay for their purchases in euros (EUR), check the "I would like to activate another currency" box and then check the "EUR" box.
  • The ticketing system only supports transactions in CHF and EUR.
• VAT liability: Does your organization need to pay VAT? To confirm this, please contact your legal or financial representative, or inquire with your local town hall. Check the "I am subject to VAT" box once you have confirmed this information:
  
• You can choose from several languages for your ticketing system: French, English, German, Spanish, Italian, etc. If you select more than one language, remember to translate the content of your ticketing system (e.g., the description of your events) into all the selected languages.
• In this section, enter your organization's signature, which will be displayed on all communications sent to your customers:
  

2. Organizer Contact Information Tab

The details you enter in this tab will be used for billing and in your online ticketing system.

• Organization name: enter the name of your organization, company, association, or NGO.
• Address - Postal code - City - Country: please enter the exact address of your company, which will be used for accounting/billing purposes.
• Email address: the address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone:The number you enter in this field will allow your customers to contact you if they have any questions or problems; be sure to select the country code that corresponds to the number you want to display.
• SMS sender name: enter the name you want to display as the signature at the end of SMS messages:
  

3. Terms and Conditions

In this tab, you can edit the terms and conditions. These must be accepted by your customers in their shopping cart before they can proceed with online payment. This tab provides default terms and conditions that you can view and modify as needed.

If you have modified the Terms and Conditions, you can always revert to the default version by clicking on the blue text "Restore default terms and conditions" located below the terms and conditions area: