This guide explains how to process refunds when canceling orders (within the Infomaniak ticketing system).

Infomaniak does not handle refunds

Infomaniak has no decision-making power regarding cancellations, refunds, or ticket exchanges. You can implement methods for ticket exchanges either at the ticket counter or allow your customers to do so from the online ticketing system.

Depending on the refund method you wish to use, you will need to request the necessary information from customers who request a refund. You can also ask customers to provide this information when placing their order. 

Ticket Cancellation

Please refer to this other guide regarding ticket cancellations on the ticketing platform, which details the various cancellation methods available. Also, please refer to this other guide regarding cancellation insurance.