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Ticketing: sell at a free price
Update 08/04/2026
This guide explains how to sell tickets with a free-pricing option (within the Infomaniak ticketing system).
Introduction
- This pricing option allows visitors to specify the amount they wish to pay for their ticket.
- The pay-what-you-want pricing option is not available in the following cases:the event takes place in Lausanne and is subject to entertainment tax..
- The minimum price must be higher than CHF/EUR 2 due to bank charges related to online transactions.
Manage the custom pricing for your event
To do this:
- Click here to access the management of your product in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the ticketing system for the event.
- Click on Scheduling in the left-hand menu.
- Click on Events in the left-hand menu.
- Click directly on the event name.
- Then, click on the downward-pointing chevron to the right of the Edit button.
- Click on Add / modify a price:

- Choose to Add a price.
- Choose the Libre plan.
- Specify the name and minimum prices in the desired currencies.
- Enable any available advanced settings.
- Click Next to proceed to the date and time zone selection:

The display of pricing varies depending on the type of event: for a multi-date event, it is managed via an action menu on the "Edit" button, while for a single-date event, it appears directly in the "Pricing" tab at the top of the page.
Link to this FAQ: https://faq.infomaniak.com/2691
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