This guide explains how to create a template for the automatic out-of-office message tool for all your email accounts in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• A template allows you to create the basic structure of a tool that can then be used by multiple users of the same Infomaniak Mail service, and even customized according to the person who will be using it.
• In the case of an auto-reply template, the template creator chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create an out-of-office reply template

To create a template:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on Global Configuration in the left-hand menu.
4. Click on the Voicemail menu.
5. Click on ‍ Add a voicemail template:‍
   
6. Fill in the fields and click Add Out-of-Office Template:
   
   • If the Make visible option is enabled (during creation or can also be selected later), the created out-of-office templates will be suggested to users of the email addresses.

Activate a template on an existing email address

You need an existing template to activate it for one or more email addresses:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, first click on the action menu ⋮ or directly on Apply a voicemail template.
5. Select the template of your choice.
   • Only the templates that are visible are available when activated.
6. Click on the Activate button: