This guide helps you resolve connection errors on Infomaniak mobile applications (kDrive, Euria, SwissTransfer, Mail) when the security message "your device is not recognized as safe" appears on Android.

Connection issues "Your device is not recognized as safe"

This blockage is related to Google's security protocols (Google Play Integrity API). Infomaniak uses these standards to ensure that data is not accessed on a device whose security could be compromised.

This usually occurs in the following cases:

• Use of an unofficial operating system (Custom ROM / LineageOS).
• Rooted device or unlocked bootloader.
• Android version too old or not certified by Google.
• Certain smartphone models (e.g.: Huawei without official Google services).

Immediate workaround

If your device is healthy but the message persists, you can bypass the blockage by forcing a new manual authentication:

1. On the application login screen, click on the down arrow/chevron icon next to your account or avatar.
2. Select the option "Log in with another account" (even if it is the same account).
3. Enter your credentials manually (Infomaniak email address and password).

This method allows you to ignore the previous connection token and validate access via a new secure session.