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Fix a “Device not recognized as safe” error
This guide addresses connection issues with Infomaniak on certain mobile apps such as Euria or kDrive when the error “your device is not recognized as safe” occurs.
Android security standards (Google Play Integrity)
Some users are currently encountering an error message 'Your device is not recognized as safe' when connecting to mobile apps (kDrive, Euria, SwissTransfer) on Android…
This blockage is related to Android security standards (Google Play Integrity) and usually occurs on devices using an unofficial operating system, rooted, or certain specific models.
Immediate workaround
To log in despite this message, please follow these steps on the login screen:
- Click on the down arrow/chevron icon (next to your account).
- Select 'Log in with another account'.
- Enter your credentials manually (email address of your Infomaniak account and its password).
Link to this FAQ: