This guide helps you resolve login errors on Infomaniak mobile apps (kDrive, Mail, Euria, SwissTransfer, etc.) when the security message “Your device is not recognized as secure” appears on your device.

Why does this message appear?

This blocking mechanism relies on the official security protocols of operating systems (such as the Google Play Integrity API on Android). Infomaniak uses these standards to ensure that your data is not accessed on a device whose integrity or security may be compromised.

This situation generally occurs in the following cases:

• Using an unofficial operating system (Custom ROM / LineageOS).
• Device that is "rooted" or has an unlocked bootloader.
• Outdated or uncertified operating system version.
• Devices lacking official services (e.g., Huawei smartphones without Google services).

Immediate workaround

If your device is working properly but the message persists, you can force a new authentication to bypass the block:

1. On the login screen of the relevant application, tap the down arrow icon next to your account or avatar.
2. Select the "Log in with another account" option (even if it is the same account).
3. Enter your credentials manually (Infomaniak email address and password).

This process allows you to ignore the old session token and validate access via updated, secure authentication.