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Partnership: Breaking the Client / Partner Link

This guide explains how to terminate a partnership between a Client and a Partner as part of the Infomaniak Partner Program.

 

Stop the partnership...

 

... as a Client

To do this:

  1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
  2. Click on the action menu to the right of the Partner concerned in the table that appears.
  3. Click on Stop the collaboration:
  4. Confirm the removal of the Partner for the first time.
  5. Definitely validate by entering the Infomaniak account password.
  6. The partnership has been successfully terminated.

 

... as a Partner

To do this:

  1. Click here to access your Managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
  2. Click on the action menu to the right of the Client concerned in the table that appears.
  3. Click on Stop the collaboration:
  4. Confirm the removal of the Client for the first time.
  5. Definitely validate by entering the Infomaniak account password.
  6. The partnership has been successfully terminated.

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