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Partnership: What defines a Client?
This guide helps you understand what a Client is within the context of the Infomaniak Partner Program.
Definition
A Client is a natural or legal person who has chosen Infomaniak as their hosting provider in order to purchase and manage products. If you do not yet have any products with Infomaniak, you will be prompted to create an account during the ordering process.
The Client can add a Partner who is part of the Infomaniak Partner Program and grant them full or limited access rights to their account and products.
The Partner will be responsible for handling support requests for the products they manage.
As a Partner's Client, you should only contact the Partner for any support requests.
Link to this FAQ: https://faq.infomaniak.com/2666
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