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Partnership: what is a Client?
This guide helps you understand what a Client is within the framework of the Infomaniak Partner Program.
Definition
A Client is an individual or legal entity that has chosen Infomaniak as their host to purchase and manage products. If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account.
The Client can add a Partner who is part of the Infomaniak Partner Program and grant them full or limited access rights to their account and products.
The Partner will be responsible for handling support requests for the products they manage.
As a Partner Client, you only contact the Partner for any support requests.
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