This guide explains how the cancellation insurance works, which is available to customers as part of the ticketing system Infomaniak.

How the cancellation insurance works

Infomaniak offers, through its partner Allianz Suisse, customers who purchase their tickets online, a cancellation insurance that allows, under certain conditions, to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number:

Allianz
+41 (0)44 283 32 22
info.ch@allianz.com‍

Please familiarize yourself with the terms and conditions.