This guide explains how the cancellation insurance available to customers within the Infomaniak ticketing system works.

How the cancellation insurance works

Infomaniak offers, through its partner Allianz Suisse, cancellation insurance to customers who purchase their tickets on the online ticketing platform. This insurance allows customers to be reimbursed for their ticket purchases under certain conditions.

Customers wishing to request a refund should contact Allianz Suisse directly with the ticket number:

Allianz
+41 (0)44 283 32 22
info.ch@allianz.com‍

Please read the terms and conditions.