Ticketing: exchange tickets at the ticket office

This guide explains how to exchange tickets at the ticket office (within the framework of the ticketing system Infomaniak).

This feature allows you to select new tickets while canceling the current ones.

This operation is only possible for individual tickets. For passes, you will need to cancel a ticket and add it again from the pass menu

Enable exchange mode

To do this:

Click here to access the management of your product on the Infomaniak Manager (need help?).
Click directly on the name assigned to the ticketing for the event.
Click on Sales in the left sidebar.
Click on Payment methods in the left sidebar:
Switch the toggle button to ON to the right of the exchange element:
Go to the Box Office.
From the ticket office, select the new ticket(s). They will be added to the cart on the right side of the screen.
Once all the new tickets have been selected, choose the payment method exchange:
On the new window, search for the order or ticket number.
Select the tickets to cancel and confirm:
Enter the customer's information, and send the order confirmation to the customer, or print the ticket:

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