This guide explains how to perform ticket exchanges at the counter (as part of the Infomaniak ticketing system).

Introduction

• This function allows you to select new tickets while canceling the current ones.
• This operation is only possible for individual tickets; for passes, you will need to cancel a ticket and re-add it from the passes menu.

Enable Exchange mode

To enable the Exchange payment method, please refer to this other guide and then:

1. Go to the Control Panel.
2. From the Control Panel, select the new tickets; they will be added to the cart on the right side of the screen.
3. Once all the new tickets have been selected, select the Exchange payment method:
   
4. In the new window, search for the order or ticket number.
5. Select the tickets to cancel and confirm:
   
6. Enter the customer's information and send the order confirmation to the customer, or print the ticket: