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Getting Started Guide: Ticketing – Your Online Ticketing Solution
Thank you for choosing the Infomaniak ticketing service, which allows you to manage all your online ticketing: event creation, online publishing, ticket control, sales tracking, and customer management. These guides will help you quickly use the essential features.
Setting up and managing your ticketing system
- Create a ticketing system
- Configure an event
- Manage events with multiple occurrences
- Associate a floor plan
- Using access passes
- Configuring promotions
- Issue gift vouchers
- Define payment methods
- Create customer forms
Publishing and marketing
- Website launch checklist
- Manage online stores
- Configure automatic emails before the event
- Listing on leprogramme.ch
- Connect the ticketing system to Zapier
- Use the ticketing system API
Advanced event management
Ticket sales and management
Direct sales and reseller sales
Sales and monitoring tools
- Order rental equipment
- Available ticket formats
- Using the sales packages
- Badge printer user guide
- Configure the control tools
- Manage user profiles
Support and management of customer requests
- Checks to perform in case of payment error by credit card
- Exchange tickets at the ticket office
- Enable online exchange for visitors
- Process a refund
- Offer cancellation insurance
- Cancel an order or tickets
Sales and customer tracking
Why ticket-net.ch?
If the mention ticket-net.ch appears on your bank statements, it simply corresponds to the purchase of a concert ticket, show ticket, or ticket for another cultural event for which Infomaniak is the ticketing provider involved in the transaction. Many organizers/partners rely on the Infomaniak Ticketing / Infomaniak Events solution, which explains why this reference may appear when your card or bank account is debited.
Link to this FAQ: https://faq.infomaniak.com/2650
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