This guide explains how to use scanners to check tickets for your event (as part of the Infomaniak ticketing system).

Configure the scanning tools

To activate your control tools for your ticketing system:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click on Manage to the right of the Control Tools section:
   
3. Choose the ticketing system relevant to your control session.
4. Click on the Confirm button:
   
5. Choose one of the following verification methods:
   
   1. Infomaniak Etickets scan mobile app (application for iOS/Android smartphones or tablets).
   2. Rental of a barcode/QR code reader.
   3. Paper printing (not recommended for more than a few dozen customers).

Using the scanner

Hardware requirements

• Plug in the base station's power supply and place the scanners on it to charge them.
• The scanners are configured to connect automatically to the Infomaniak network generated by the Wifi and 4G access points.
  • If no connection is detected, check the connection in the device's Settings menu.

To do this:

1. Log in to the mobile app using one of the following methods:
   • Email address and password of the Infomaniak user account that has access to the ticketing system.
   • Organizer code (see point 2 above).
   • Code generated in the Profile Management menu (or click on the action menu ⋮ located to the right of the relevant profile to display a QR code that replaces the code):
     
2. If needed, select the dates at the top to display the correct events.
3. Select one or more events to scan (long press on each to select multiple).
4. Point the camera at the QR code on the ticket to scan it.
5. The scanner will indicate whether the ticket is valid or not:
   • Refer to this other guide for information on customizing the display during the scan.
   • The various scanner options are located in the menu at the top left.

Manage app settings

On the main page

• Quick ticket cancellation
  • Allows you to scan pre-printed tickets (your unsold tickets) to quickly put them back on sale without having to check the orders in the Infomaniak Manager.
• Scan Mode
  • Normal - Classic scan, the ticket is authorized for entry only once.
  • Entry / Exit - Validates tickets in either mode to allow participants to enter and exit.
  • Multiple Entries - Validates and authorizes entry multiple times, ticket is never rejected (except if it is for the wrong date).
• Laser Mode
  • Bluebird - to make the application compatible with Bluebird devices.
  • Zebra - to make the application compatible with Zebra devices.

On the event page

• Search for an order
  • Allows you to find an order using the visitor's name or order number.
• Flash
  • Allows you to enable the flash on the device.
• Scan by zone
  • Allows you to limit the tickets assigned to the selected zones.