Infomaniak places a high priority on securing data through a comprehensive and diverse security approach. For whistleblowers, the company has implemented an internal system for reporting irregularities securely and anonymously, without fear of reprisal. This protection mechanism is available to all staff, which enhances transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment through concrete and effective measures to protect individuals who report irregularities. The company is committed to processing each report submitted via its abuse form within defined timeframes to ensure optimal responsiveness and maintain the trust of its users.

To guarantee efficient and transparent processing, Infomaniak applies a structured process with specific deadlines:

1. Acknowledgement of receipt within 24 hours: the company acknowledges receipt of all reports within 24 hours of their submission. This confirms that the request has been received by the relevant teams.
2. Preliminary assessment within 5 business days: the company carries out an initial assessment within 5 business days to determine the admissibility of the report and identify the necessary resources. This step helps to define the level of priority and direct the case to the specialized teams.
3. In-depth analysis within 30 business days: when an investigation is necessary, Infomaniak conducts a detailed analysis within a maximum of 30 business days, depending on the complexity of the case. This period allows the security teams to perform technical checks, gather evidence, and assess the impact of the situation.
4. Corrective actions within 60 business days: the company finalizes the analysis and implements the appropriate corrective measures within a maximum of 60 business days, when technically possible.

This final step includes implementing preventive measures, informing the parties concerned, and monitoring the recommendations to prevent any recurrence.

Infomaniak also undertakes to inform complainants of the outcome of their request.provided that a contact email address has been specified in the form.