This guide explains how to perform a ticket exchange as a visitor using the Infomaniak Ticketing tool.

Introduction

• If you have selected the wrong date or tickets, this process will allow you to exchange them and order new tickets.

Enter the details of the tickets to be exchanged

To do this:

1. Go to the organizer's ticketing platform, as you did when ordering the tickets.
2. Scroll to the bottom of the page and click the Exchange tickets button:
   
3. In the new window, enter the email address used when making the reservation, and your ticket number(s), then click Confirm:
   
4. Click on Purchase more tickets or Order tickets to proceed to the next step.

Order new tickets

To do this:

1. Proceed as with a normal ticket order, selecting the new event and date, as well as the number of tickets to order.
2. When validating the shopping cart, the exchanged tickets will be displayed as credits at the top of the page:
   
3. Complete the order, and if necessary, pay the remaining balance of the shopping cart.