This guide explains how to set up the Exchange payment method (as part of the Infomaniak ticketing system).

Introduction

• This payment method will allow your customers to exchange the tickets they have for new tickets.

Activate the payment method in the Ticketing system

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Payment methods in the left-hand menu:
   
5. Switch the toggle button to ON to the right of the Exchange item:
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6. Click on the arrow to the left of the Exchange method and then check the customer box to enable this option for customers in the online ticketing system; they will then be able to make exchanges directly from your online ticketing system.
7. Define the number of days before the event after which customers will no longer be able to exchange tickets.
   • This value prevents customers from changing tickets on the online ticketing platform too close to the event date.
8. Next, specify the fees associated with this operation that the customer will have to pay to exchange the tickets:
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