This guide explains how to view the activity logs for email addresses within an Infomaniak Mail Service.

Introduction

• The logs for your email addresses are available free of charge for the past 19 days.
• Accessing logs for a longer period is subject to a fee:
  • contact Infomaniak support.

View logs from the Infomaniak Web Mail app

Prerequisites

• Have valid access to the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to which the email address is linked.
• Be Administrator or Legal Representativewithin the organization that manages the Mail service.
• Have permission to view the logs: it is possible that the Mail service manager has removed this permission from their admin account.

Next, to access the logs from Mail Infomaniak:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search:
   

View logs from Service Mail

To access the Mail Service:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the mail address in question in the table that appears:
   
4. Click on Logs in the left-hand menu.
5. If necessary, select the relevant email address from the drop-down menu.
6. Choose to view the logs of sent or received emails, and specify the date and time.
7. Click on Search:
   

Log Results

Email sending and receiving logs will be presented in a table format.

Hover over the possible ⓘ icon in the Status column to display more information if needed: