This guide explains how to block / blacklist email addresses or entire domains‍ so that you are no longer bothered by specific unwanted emails in your Infomaniak mailbox.

You will also learn how to allow / whitelist addresses to bypass the anti-spam filter‍ of your Infomaniak mailbox.

Preamble

• In addition to the Infomaniak anti-spam filter which eliminates the majority of unwanted emails over time, Infomaniak offers two distinct lists that you can fill out as you wish:
  1. blocked senders:
     • blocked emails and domains are then directly treated as spam
  2. authorized senders (authorized to bypass the anti-spam filter):
     • authorized senders and domains will no longer be filtered by the anti-spam filter
     • the list of authorized senders is only active on the original recipient of each message; if the message is sent to an address abc@domain.xyz and then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed.
• A Mail Service administrator can also apply these lists to the entire Mail Service, via the Global Configuration of a Mail Service (refer to this other guide).

A. Address/domain formats that can be used

As indicated in points 5 & 6 below, you can enter email addresses and/or domain names that will then be blocked or allowed on your mailbox.

To refine the precision of your filtering requests, the system supports partial searches using wildcard characters * and ?. These characters will automatically substitute any sequence of characters at their position, allowing for flexible matches on incomplete strings.

Here are some examples of how to enter addresses, for which you should replace the example domain (the-spam-domain.xyz) with the one that is bothering you:

Block all email addresses from a domain name

*@the-spam-domain.xyz or toto*@the-spam-domain.com …

Block a domain and all its subdomains

*@*the-spam-domain.xyz or *@*the-spam-domain* …

B. Manage blocking‍ or allowances‍ from the Infomaniak Web Mail app

Prerequisites

• Having permission to manage security: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has removed this right from their admin account.

To block‍ or allow‍ senders from the Web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍  at the top right.
3. Check or select the relevant email address from the dropdown menu in the left sidebar.
4. Click on Security:
   
5. To add a blocked sender (blacklisted), click the Add address button in the Blocked address box:
   
6. To add an authorized sender (whitelisted), click the Add an address button in the Approved Address box:
   
7. Fill in the fields as desired and/or according to the format indicated in point A above.

You can also block a sender directly from the received email‍:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the opened message.
4. Choose Block sender‍ to add them directly to the blocked addresses list:
   
   
   

If necessary, remove the address by going back to the Security tab.

C. Manage blocks‍ or authorizations‍ from Service Mail

To block‍ or allow‍ senders from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned.
4. Click on the Security tab or on Security from the left sidebar:
   
5. To add a blocked sender, click the Add address button in the Blocked address box.
6. To add an authorized sender, click the Add an address button in the Approved Address box.
7. Fill in the fields as desired and/or according to the format indicated in point A above.

Alternatively

To manage your incoming mail, you can also use mail filters.