This guide explains how to block / blacklist email addresses or entire domains so that you are no longer bothered by specific unwanted emails in your Infomaniak mailbox.

You will learn that it is also possible to allow / whitelist addresses to bypass the anti-spam filter of your Infomaniak mailbox.

Preamble

• In addition to the Infomaniak anti-spam filter which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill in as you wish:
  1. blocked senders:
     • blocked emails and domains are then directly treated as spam
  2. authorized senders (authorized to bypass the anti-spam filter):
     • authorized senders and domains will no longer be filtered by the anti-spam filter
     • the list of authorized senders is only active on the original recipient of each message; if the message is sent to an address abc@domain.xyz and then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed.
• A Service Mail administrator can also apply these lists to the entire Service Mail, via the global configuration of a Service Mail (refer to this other guide).

A. Address/domain formats that can be used

As indicated in points 5 & 6 below, you can enter email addresses and/or domain names that will then be blocked or authorized on your mail.

To refine the precision of your filtering requests, the system supports partial searches through the use of wildcard characters * and ? . This character will automatically substitute any sequence of characters at its position, thus allowing flexible matches on incomplete strings.

Here are a few examples of how to enter entries, for which you must of course replace the example domain (the-spam-domain.xyz) with the one that is bothering you:

Block all email addresses from a domain name

*@the-spam-domain.xyz or toto*@the-spam-domain.com …

Block a domain and all its subdomains

toto@*the-spam-domain.xyz or toto@* …

B. Manage blocks or authorizations from the Infomaniak Web Mail app

Prerequisites

• Permission to manage security: if you had been invited to the Mail Infomaniak Web app (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To block or allow senders from the Mail Infomaniak Web app (online service mail.infomaniak.com):

1. Click here to access the Mail Infomaniak Web app (online service mail.infomaniak.com).
2. Click on the Settings icon in the top right corner.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Security:
   
5. To add a blocked sender (blacklisted), click on the Add an address button in the Blocked address box:
   
6. To add an allowed sender (whitelisted), click on the Add an address button in the Approved address box:
   
7. Fill in the fields as desired and/or according to the format indicated in point A above.

You can also block a sender directly from the received email:

1. Click here to access the Mail Infomaniak Web app (online service mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon in the top right corner of the open message.
4. Choose Block sender to add them directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the Security tab.

C. Manage blocks or allowances from Mail Service

To block or allow senders from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned.
4. Click on the tab Security or from the left sidebar on Security:
   
5. To add a blocked sender, click on the button Add an address in the Blocked address box.
6. To add an allowed sender, click on the button Add an address in the Approved address box.
7. Fill in the fields as desired and/or according to the format indicated in point A above.

Alternative

To manage your incoming mail, you can also use mail filters.