This guide explains how to block email addresses or entire domainsto stop receiving unwanted messages, or conversely, to allow certain addresses to bypass the anti-spam filter in your Infomaniak email inbox, ensuring that you always receive their messages.

Introduction

• In addition to the Infomaniak anti-spam filter (❓: help), which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill in as you wish:
  1. Blocked senders:
     • Emails and domains that are blocked (blacklist) are then directly treated as spam…
  2. Allowed senders:
     • Allowed senders and domains (whitelist) will no longer be filtered by the anti-spam filter…
     • The list of allowed senders is only active for the original recipient of each message; if the message is addressed to an address abc@domain.xyz and this is then redirected to def@domain.xyz, the anti-spam filter and the list of allowed senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed, but a Mail Service administrator can also apply these lists to the entire Mail Service via the Global Configuration of a Mail Service (❓: help).
• These lists are also automatically populated based on your actions on emails at the anti-spam filter level.

Supported formats

Replace the example domain (the-spam-domain.xyz) with the domain that is bothering you and that you want to send directly to the Spam folder:

Block a specific email address

john.example@the-spam-domain.xyz 

Block all email addresses from a specific domain

*@the-spam-domain.xyz

Block specific email addresses from a particular domain

*example@the-spam-domain.xyz or john*@the-spam-domain.xyz

Block all incoming emails

*

Manage blocks or permissions from the Infomaniak Web Mail app

Prerequisites

• You must have permission to manage security: if you were invited tothe Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, the Mail Service administrator may have removed this permission from their admin account

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon   in the top right corner.
3. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
4. Click on Security:
   
5. To add a blocked sender (to the blacklist), click the Add address button in the Blocked address box:
   
6. To add an allowed sender (to the whitelist), click the Add address button in the Approved address box:
   ‍
7. Fill in the fields as desired and/or according to the formats indicated above.

You can also Block a sender directly from the received email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Choose Block sender to add it directly to the blocked addresses list:
   

If necessary, remove the address by going back to the Security tab.

Manage blockings or authorizations from a Mail Service

To block or authorize senders from a Mail Service:

1. Click here to access the management interface for your product in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question.
4. Click on the Security tab or, from the left-hand menu, click on Security:
   
5. To add a blocked sender, click the Add address button in the Blocked address box:
   ‍
6. To add an allowed sender, click the Add address button in the Approved address box:
   ‍
7. Fill in the fields as desired and/or according to the formats indicated above.

Alternative

To manage your incoming emails, you can also use email filters (❓: help) or disable email usage (❓: help) for an entire domain (messages will continue to be received).