This guide explains how to automatically forward new messages from an existing email address, and managed with Infomaniak, to the email account of your choice, even if it is completely external to Infomaniak, while keeping (or not) the messages.

✘ UNAVAILABLE‍ with
my kSuite (ik.me, etik.com, ikmail.com)

Preamble

• Emails detected by Infomaniak as spam…
  1. … ARE REDIRECTED when all redirection addresses are hosted by Infomaniak.‍
  2. … ARE NOT REDIRECTED AT ALL from the moment one of the redirection addresses is not hosted by Infomaniak (even if all other redirection addresses are).
• Emails not considered as spam ARE REDIRECTED, including to Gmail.However, be aware of this specific situation.
• Users of the email address on the Infomaniak Mail web app receive an email each time a redirect is added or removed.
• It is also possible to create email addresses intended solely for redirecting incoming emails (refer to this other guide for more information).
• Number of email redirects that can be added per email address:
  • kSuite Free = 1
  • kSuite Standard = 100
  • kSuite Business = 100
  • kSuite Enterprise = 100
  • my kSuite+ (ik.me, etik.com, ikmail.com) = 100
  • Mail Service Starter = 1
  • Mail Service Premium = 100

Add a redirect from the Infomaniak Web Mail app

Prerequisites

• You must have permission to manage redirects: if you were invited tothe Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, the Mail Service administrator may have removed this permission from their admin account.

To access your Infomaniak email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Check or select the relevant email address in the dropdown menu on the left-hand sidebar.
4. Click on Forwarding:
   
5. Click on the blue Add a redirection button.
6. Enter a destination email address per line.
7. Click on Add.

Add a redirection from a Mail Service

To access the Mail Service:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the mail address in question in the table that appears:
   
4. Click on the Redirections menu in the left sidebar (or the tab).
5. Click on the blue Add a redirection button (and if necessary, enter your login password for security):
   
6. Enter a destination email address.
7. Click the blue + button to add more email addresses.
8. Click on Confirm to complete the addition:
   
9. Click on the toggle switch to Keep or delete a copy of emails on the email address after redirection:
   
   • Once a forwarding email address is added, you can check the box to delete emails from the server after forwarding. The redirection then becomes a move rather than a copy.

Delete email redirects

You cannot apply the redirection service to multiple email addresses within a domain in a single operation. However, the reverse is possible, and you will therefore be able toselect all addresses for a Mail service and delete any existing redirects: