This guide concerns the email forwarding address feature, a function available on the Mail Services and used to create addresses solely for forwarding emails.

 

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Introduction

• This feature allows you to create a "virtual" email address without affecting the available quota for email addresses on the paid Mail service.
• It does not store any received messages; it is impossible to access, view, or restore them, or to view the logs of messages that have been forwarded.
• It is intended solely to forward incoming emails to one or more (max. 10 users per redirection) other existing addresses.
• Recipients who have subscribed to receive the redirected emails must first accept their addition for the redirection to them to work (see point 3 below).
• Emails considered as spam by Infomaniak will not be redirected (they will bounce back to the sender – and please refer to this other guide regarding potential Gmail to Gmail redirections).
• To manage redirects for existing email addresses on your Mail Service, please refer to this other guide.
• Number of redirect addresses that can be created per available address (depending on the Mail Service quota):
  • kSuite Free = 1
  • kSuite Standard = 20
  • kSuite Business = 20
  • kSuite Enterprise = 20
  • Mail Service Starter = 1
  • Mail Service Premium = 20
    • For example: Paid Mail Service for 10 addresses = 200 redirect addresses available

 

Create the address to which emails will be redirected

1. Open the email redirection address management page

To access the feature:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the chevron ‍ to the right of the blue Create a mail address button.
4. Choose to Create a forwarding address:
   
   • You can also click on Forwarding mail in the left-hand menu:
     

 

2. Add a new forwarding address

Once on the redirection page:

1. Click the button to Create a redirection address.
2. Enter the email address that will receive the emails to be redirected (it will be valid on the main domain and its associated domains).
3. Enter an email address that will receive the emails.
4. Click the ‍ button to add the valid email address to the table below.
5. If necessary, delete an address added to the table by clicking the trash can icon.
6. Click on the Create button:
   
   

 

3. Confirm adding as a redirection recipient

The recipient addresses entered in the table will automatically receive an email requesting confirmation of the addition.

• The user must click on the link in the email to validate the addition.
• As long as the addition is not confirmed, the Pending status will remain displayed next to the destination address (visible if you modify the redirection address - see below).

 

Modify or delete the redirection

You cannot rename a redirection address after it has been created. However, to modify the list of recipients for the redirection, resend a confirmation request, or delete the redirection email address:

1. Once on the redirection page:
2. Recipients who have not yet confirmed their addition are preceded by a gray icon.
3. Click on the action menu ⋮ to the right of the redirection address in question:
   

From this action menu ⋮, click on:

1. Modify to add recipient email addresses:
   1. Click on the ‍ button to add the valid email address to the table below.
   2. Save the changes.
   3. Alternatively, click on the trash can icon to remove a recipient email address from the list.
   4. The detailed acceptance status is displayed to the right of the recipient address.
2. Resend to immediately request the user to accept their addition to the list via email (a second reminder will only be possible after 24 hours; otherwise, the button will remain grayed out).
3. Delete to remove the entire address (click on the confirmation pop-up to execute the deletion):