This guide explains how to reply to an email visible in the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail) by sending the reply directly in the kChat web app (online service ksuite.infomaniak.com/kchat) or the desktop app, as a private message to the email sender.

Introduction

• This feature allows you to reply to an email directly within kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by enabling quick responses to emails without leaving the kSuite environment.
• It reduces the back-and-forth between traditional email and the collaborative workspace.

Reply to an email via kChat

Prerequisites

• The button providing access to the feature will only appear if the email was received from a sender associated with kSuite, and this within the same Organization as the user who wishes to reply.
• To display a shortcut to this feature, as in the first point 3 below, please refer to this other guide.

When you have received an email from a colleague and you want to reply to them directly on kChat:

1. Click here to access the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail).
2. Open the message you want to reply to using kChat.
3. Click on the kChat icon in the email toolbar:
   
   • You can also click on a button below the message:
     
4. Write your kChat message, format it if necessary, and click the Send button in the bottom right corner:
   
5. Your contact receives the message on kChat, along with a box displaying the original email (date & time, subject):
   

You can access this message on kChat (in the thread of private messages exchanged with your contact as shown above), but also:

1. in an information banner on the email conversation,
2. in the email sending confirmation message: