Knowledge base

1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!

Fix a web redirection error

You are directed to this page because you have a web redirection on your domain that is misconfigured. Infomaniak is unable to identify the correct path of this redirection, so you are redirected to this page to help you correct this situation.

 

DNS zone verification

To restore the functionality of your redirection, you must first remove traces of an old misconfigured redirection:

  1. Access your DNS zone.
  2. Delete the relevant records (see the list below) that correspond to your redirection.
  3. Click on the icon to the right of the DNS entry and select Delete:
    • You probably won't find all the records listed, that's perfectly normal.
    • Any addition/modification can take up to 48 hours to propagate.
  4. Recreate the web redirection.

 

List of records to check and delete

DNS records can be of type:

  • A and pointing to xx.xx.xx.xx (only digits)
  • AAAA and pointing to an IP xxxx:xxxx:x:x::x (digits and letters)
  • TXT whose string resembles “(number)|(URL)”
    • for example 1|infomaniak.com if your redirection points to infomaniak.com
  • TXT whose string resembles “(letter)|(text)”
    • for example t|Text, d|Text or k|Text

Has this FAQ been helpful?