Knowledge base

You are now on this page because you have a web redirection on your domain that is incorrectly configured. We are unable to identify the correct path of this redirection, so we have redirected you to this page to help you resolve the situation.

Verifying the DNS zone

To restore the functioning of your redirection, first you need to remove the traces of an old, incorrectly configured redirection.

To do this:

1. Access your DNS zone: https://faq.infomaniak.com/2000
2. Delete all the saves that correspond to the list below and match your redirection

List of redirection entries in the DNS zone:

• Type A save that points to xx.xx.xx.xx (numbers only)
• Type AAAA save that points to IP xxxx:xxxx:x:x::x (numbers and letters)
• TXT save for which the string is "(number)|(URL)" (e.g. "1|infomaniak.com" if your redirection points to infomaniak.com)
• TXT saves for which the string is "(letter)|(text)" (e.g. "t|Text", "d|Text" or "k|Text")


3. Click on the icon on the far left of the DNS entry and select Delete (Note: you probably won't find all the saves in the list. This is perfectly normal)
4. Recreating the web redirection: https://faq.infomaniak.com/2092