This guide will help you understand the structure of your Infomaniak services. The goal is to familiarize you with the terminology used and to help you easily manage your management interfaces, especially when using my kSuite.

Introduction

• An Organization is the term used to represent the grouping of Infomaniak services and users (you and any collaborators, family members, etc.).
• To help you understand what an Organization actually represents, this guide is structured around several possible scenarios:
  1. Any new registration for a free my kSuite address (ik.me / etik.com / ikmail.com).
  2. Any new registration for other Infomaniak services.
  3. Combined use of my kSuite and other services in the ecosystem:
     1. Registering for my kSuite by specifying an existing Infomaniak account
     2. Acquiring Infomaniak products while only having a my kSuite account

1. my kSuite Registration (ik.me / etik.com / ikmail.com)

During registration on welcome.infomaniak.com/signup/myksuite, you chose the name for your email address, for example anna.a@ik.me, and then entered a personal phone number:

1. Once the registration is validated, you can access your email address anna.a@ik.me on the Mail web app ksuite.infomaniak.com/mail:
   
2. You can distinguish:
   
   1. The logo/type of your Organisation, which in this case indicates that it is a my kSuite account.
   2. The ‍ button allows you to access the Manager manager.infomaniak.com and other apps/other services related to my kSuite:
      
      • The Manager in this case will only contain information about managing your my kSuite account:
        
   3. The initials are those of your Infomaniak account (first name/last name entered during registration):
      

This my kSuite account cannot directly contain hosting products, or kSuite with a domain name, etc. The rest of this guide explains how to create a more complete Organisation if necessary.

Please note that it is not possible to export your my kSuite services to another Organisation.

To use your new my kSuite email address on the Mail web app, please refer to this other guide.

2. Registration and purchase of hosting, domain, etc.

When you registered on welcome.infomaniak.com/signup/, you chose your login ID, in the form of a personal email address, for example anna.alpha@orange.fr :

You then chose the type of Organization you wanted to create (personal, or for a company, association, etc.):

1. Once the registration is validated, you access the Manager manager.infomaniak.com and your Organization is still an “empty shell” of which you are currently the only legal representative:
   
2. You can distinguish:
   
   1. The logo/type of your Organization, which in this case indicates that it is a personal Organization (named automatically upon creation using the creator's first name/last name); this can be customized.
   2. The ‍ button allows you to access kSuite ksuite.infomaniak.com and other apps/other services related to the free kSuite added to your new Organization:
      
   3. The initials are those of your Infomaniak account (first name/last name provided during registration):
      

3. Combined Use

What happens if you sign up for my kSuite using an Infomaniak account that you already own for using hosting products?

Or, how do you proceed if you want to purchase hosting products when you only have a my kSuite account?

Signing up for my kSuite by specifying an existing account

When signing up on welcome.infomaniak.com/signup/myksuite, you choose to log in with an existing account…

1. Obviously, you should not enter a my kSuite account (anna.a@ik.me for example) as the existing account, because you cannot have multiple ik.me / etik.com / ikmail.com email addresses:
   
2. Enter your existing Organization account, anna.alpha@orange.fr:
   
3. This will prompt you to create a my kSuite account:
   
4. Once the registration is validated, you will access the Manager manager.infomaniak.com:
   1. your previous Organization is visible…
   2. separated from the currently selected my kSuite:
      
5. Click on one of the Organizations/my kSuite in this menu (always accessible permanently at the top left) to switch between them.

Acquiring products with a single my kSuite account

Another situation: you want to purchase one of the services offered by Infomaniak on www.infomaniak.com, for example a domain name for your future website/email:

1. You will be redirected to the Infomaniak Shop; proceed to the next step:
   
2. At the step where you need to enter your existing Infomaniak ID, enter your existing my kSuite account (anna.alpha@ikmail.com in this example):
   
3. Your existing ID is recognized; you need to authenticate:
   
4. Then you will inevitably go through the Organization creation step; choose the type of Organization you want to create (personal, or for a company, association, etc.):
   
5. To complete the purchase, you will be asked for the details relating to the Organization for billing purposes (this information is also used to generate an account holder for the domain name ordered); all that remains is to complete the order:
   
6. Once the order is complete, you will access the Manager at manager.infomaniak.com:
   
   1. your new Organization is visible…
   2. and is separate from my kSuite, which is currently selected.
7. Click on the new Organization to switch to it and manage your ordered products:
   
8. To switch between Organizations/my kSuite, click on this menu (which is always permanently accessible at the top left):
   1. First, to go to the Manager's main page,
   2. then click on the chevron ‍ to select the destination:
      
9. You will then find your my kSuite email address.