Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Understanding the Limitations of the my kSuite Offer
This guide details the limitations specific to the my kSuite offer (ik.me, etik.com, ikmail.com) and the benefits of the my kSuite+ offer.
Limitations of my kSuite only
The my kSuite plan has certain limitations that my kSuite+ does not.
Mail, contacts & calendars
- Disk space limited to 20 GB of storage for emails.
- No advanced mode in the message sorting rules.
- No aliases can be created for your email.
- "my kSuite" signature is enforced.
- No email sharing link.
- Only 1 address book, 1 calendar.
- Email backup retention (30 days); recoverable by changing your plan.
kDrive
- 1 single kDrive upload folder.
- 25 kDrive share links (without setting a duration or password, etc.).
- Keep previous versions of your files: 30 versions over 30 days (60 over 120 days for my kSuite+, some of which are kept indefinitely).
- 30-day trash/recycle bin (60 days for my kSuite+).
- No statistics.
- No PDF file editing/signing.
Limitations of the my kSuite & my kSuite+ offers
Click on the links below to learn more:
- Offer limited to one address per account (linked to a European phone number).
- You must providea valid mobile phone number to confirmregistration.
- Limited number of daily email sends, mail forwards, and unique recipients per message.
- No customizable email signature.
- Email scheduling and scheduled sending: limited features (without customization) on my kSuite and customizable with my kSuite+.
- 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
- Registration is only possible for people residing in OECD member countries (official list), including:
- Germany
- Australia
- Austria
- Belgium
- Canada
- Chile
- Colombia
- South Korea
- Costa Rica
- Denmark
- Spain
- Estonia
- United States
- Finland
- France
- Greece
- Guadeloupe
- French Guiana
- Hungary
- Ireland
- Iceland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Martinique
- Mayotte
- Mexico
- Monaco
- New Caledonia
- New Zealand
- Norway
- Netherlands
- Poland
- French Polynesia
- Portugal
- Czech Republic
- Réunion
- United Kingdom
- Saint Barthélemy
- Saint Martin
- Saint Pierre and Miquelon
- Slovakia
- Slovenia
- Sweden
- Switzerland
- French Southern and Antarctic Lands
- Turkey
- Wallis and Futuna
my kSuite+ offer
The my kSuite+ offer allows you to send more messages per day to a larger number of unique recipients at once.
To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.
For sending emails to a large number of recipients, there is a Newsletter tool.
Link to this FAQ: https://faq.infomaniak.com/2485
Has this FAQ been helpful?