Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Understanding the Limitations of the my kSuite Offer
Update 06/04/2026
This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.
Limitations specific to my kSuite
The my kSuite offer imposes certain limitations that my kSuite+ does not…
Mail, contacts & calendars
- Disk space limited to 20 GB of storage for emails.
- No advanced mode in the message sorting rules.
- "my kSuite" signature imposed.
- No email sharing link.
- 1 address book, 1 calendar.
- Retention (30 days) of email backups; recoverable by upgrading to a different offer.
kDrive
- 1 kDrive upload folder.
- 25 kDrive sharing links (and without the ability to set a duration, password, etc.).
- Retention of previous versions of your files: 30 versions over 30 days (60 over 120 days for my kSuite+, including some that are kept for life).
- 30-day trash (60 for my kSuite+).
- No statistics.
- No PDF file editing/signing.
Limitations of the my kSuite & my kSuite+ offers
Click on the links below for details:
- Offer limited to one address per account (linked to a European phone number).
- You must provide a valid mobile phone number to confirm registration.
- Limited number of daily email sends, mail redirects, and unique recipients per message.
- No creation of aliases is possible for your email.
- No customizable email signature.
- Email scheduling and scheduled sending: limited features (without customization) on my kSuite and customizable with my kSuite+.
- 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
- Registration is only possible for individuals residing in OECD member countries (official list), including:
- Germany
- Australia
- Austria
- Belgium
- Canada
- Chile
- Colombia
- South Korea
- Costa Rica
- Denmark
- Spain
- Estonia
- United States
- Finland
- France
- Greece
- Guadeloupe
- French Guiana
- Hungary
- Ireland
- Iceland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Martinique
- Mayotte
- Mexico
- Monaco
- New Caledonia
- New Zealand
- Norway
- Netherlands
- Poland
- French Polynesia
- Portugal
- Czech Republic
- Réunion
- United Kingdom
- Saint Barthélemy
- Saint Martin
- Saint Pierre and Miquelon
- Slovakia
- Slovenia
- Sweden
- Switzerland
- French Southern and Antarctic Lands
- Turkey
- Wallis and Futuna
my kSuite+ offer
The my kSuite+ offer allows you to send more messages per day to a larger number of unique recipients at once.
To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.
For sending emails to a large number of recipients, there is a Newsletter tool.
Link to this FAQ: https://faq.infomaniak.com/2485
Has this FAQ been helpful?