This guide helps you troubleshoot potential camera access issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system such as Windows or macOS will necessarily ask for permission to access the microphone and camera as soon as a video conference starts.

Allow access to the camera

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Continue; a pop-up should appear, asking you to authorize your browser to access your microphone and camera:
   
5. If the popup does not appear automatically, check the icons in your browser's header:
   
   or here:
   
6. Your browser settings (here: Chrome) may also allow you to adjust the permission settings and choose a camera if several are available:
   

Your camera isn't working? Check the physical cover.

If your image remains black even though the camera is enabled, the lens may be covered by a built-in privacy cover.

Many laptops have a small mechanical cursor above the screen:

• Observe the camera lens at the top of your screen.
• If you see a red dot or an opaque mark on the lens, the cover is closed.
• Slide the slider sideways to release the image.