This guide helps you resolve any potential camera access issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the microphone and the camera as soon as a video conference begins.

Authorize camera access

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Specify a name for your meeting room.
4. Continue, a popup should ask you to authorize the browser to access your microphone + camera: 
   
5. If the popup does not appear automatically, check the icons present in the header of your browser: 
   
   or here: 
   
6. Your browser settings (here: Chrome) may also allow you to adjust the authorization settings and camera selection if there are multiple cameras available:
   

Your camera is not working? Check the physical cover

If your image remains black while the camera is activated, it is possible that the lens is covered by a built-in privacy cover.

Many laptops have a small mechanical slider above the screen:

• Observe the camera lens at the top of your screen.
• If you see a red dot or an opaque sticker on the lens, the cover is closed.
• Slide the slider sideways to unblock the image.