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Resolve an Outlook configuration issue
This guide offers solutions if you can no longer receive or send emails, if you encounter synchronization errors with your contacts and your calendars/schedules...
Delete an account in Outlook
Warning: only follow these instructions if the account is configured in IMAP.
- Open Outlook.
- Click on File from the ribbon.
- Go to Account Settings.
- Select the email address to delete and click on Delete.
- Refer to this other guide to correctly re-configure the email address.
Delete contacts & calendars (CalDav Synchronizer)
- Open Outlook
- Click on CalDav Synchronizer from the ribbon.
- Go to Synchronization Profiles
- Select the profile to remove and click the red cross Delete.
- Refer to this other guide to correctly re-configure the synchronization.
If a problem persists...
There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password.
If your Outlook is no longer working since a change of email password, refer to this other guide otherwise follow the solutions given in this other guide regarding email in general.
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