This guide offers solutions if you are no longer able to send or receive emails, or if you are experiencing synchronization errors with your contacts and calendars.

Remove an account in Outlook

1. Open Outlook.
2. Click on File from the ribbon.
3. Go to Account Settings.
4. Select the email address to delete and click Delete.
5. Refer to this other guide to properly reconfigure the email address.

Delete contacts & calendars (CalDav Sync)

1. Open Outlook
2. Click on CalDav Synchronizer from the ribbon.
3. Go to Synchronization Profiles.
4. Select the profile to remove and click on the red Delete cross.
5. Refer to this other guide to properly reconfigure synchronization.

If the problem persists...

There is no need to contact Infomaniak Support if your email address works correctly outside of the application. The most common error concerns using an incorrect password.

If your Outlook is no longer working after a change of email password, please refer to this other guide; otherwise, follow the solutions provided in this other guide regarding email in general.