This guide explains how to connect the Apple Mail desktop app (desktop application on macOS) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the .mobileconfig configuration profiles provided by Apple.

Manually add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
   • If you have already configured an address, click on the Mail menu and then Add Account:
     
2. Click on Other Account.
3. Click on Continue:
   
4. Enter the account name.
5. Enter the email address to be added.
6. Paste the password for the email address generated in the Infomaniak Manager.
7. Click the blue Sign In button:
   
8. Check and complete the missing information.
9. Click on Connect:
   
10. Press the button to validate:
    
11. That's it, your email address is now configured in the application:
     

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete email address & entire email address (need help?)
• Password = the one generated for the email address you want to access
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The tool provided within Apple Mail can indicate this:

Create a new password from the Mail Service and restart the configuration of your account on the email application.

The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles related to your Infomaniak email before restarting the configuration.

And if your Apple Mail no longer works after a change of email password, refer to this other guide.