This guide explains how to connect the Apple Mail desktop app on macOS (MacBook Pro, Neo, etc.) to an email address hosted by Infomaniak.

Introduction

• Instead of the manual configuration below, it is recommended to use the .mobileconfig configuration profiles provided by Apple.

Manually add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
   • If you have already configured an address, click on the Mail menu and then Add an account:
     
2. Click on Other account.
3. Click on Continue:
   
4. Enter the account name.
5. Enter the email address to associate.
6. Paste the password for the email address generated in the Infomaniak Manager.
7. Click the blue Connect button:
   
8. Check and complete the missing information.
9. Click on Log in:
   
10. Tap the button to confirm:
    
11. Done, your email address is now configured in the application:
     

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the password generated for the email address you want to access (❓: my kSuite | Mail Service/kSuite).
• Mandatory authentication for sending emails:
  • Enable it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL/TLS, for example).

In case of a problem

You do not need to contact Infomaniak Support if your email address works correctly outside of the application. The most common error involves using an incorrect password. The tool provided within Apple Mail can help you identify this:

Create a new password from the Mail Service and restart the configuration of your account in the email application.

The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• Delete any existing Apple configuration profilesrelated to your Infomaniak email before restarting the configuration.

And if your Apple Mail is no longer working after a change of email password, please refer to this other guide.