This guide explains how to access your e-mails hosted by Infomaniak.

Infomaniak Mail Guides

Click here to open the Infomaniak Assistant to configure synchronization on macOS, Windows, Linux, Android, iOS of common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Use directly the mail in a web browser thanks to the web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) and/or download the mobile app Infomaniak Mail (application for smartphone or tablet iOS / Android).

Otherwise, here are the manual procedures proposed in the form of guides:

OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 ( Windows)
	Outlook Microsoft 365 MSO ( macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail ( Android: Huawei, Samsung, Sony, etc.)
+	Outlook ( iOS + Android)
+	Gmail ( iOS + Android)
++	Mozilla Thunderbird

For synchronization of your contacts & calendars refer to this other guide.

Recommended IMAP settings

Username = the complete & full email address (?)
Password = the one created/generated for the email address you want to consult
Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)

Recommended SMTP settings

Username = the full & complete email address (? )
Password = the one created/generated for the email address you want to access
Outgoing SMTP server = mail.infomaniak.com
SMTP port & encryption protocol and command/method to activate this protocol:

• Prioritize the port 587 + STARTTLS: it is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
• Tolerate the port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.

Authentication required to send emails:

• It is activated in the SMTP settings of your application.
• Check "use the same parameters as the incoming server" or according to the software/email clients, enter a username (= full & complete email address) and its password.

In case of a problem

• POP3 protocol not recommended (POP server = mail.infomaniak.com and POP port = 995 with SSL).
• Refer to this other guide if you encounter errors, to check the essential points!

• Refer to this other guide if you are looking for information about other compatible email ports and protocols.

Change an email password

Passwords for email addresses can be multiple, have nothing to do with your Infomaniak login password, and cannot be retrieved after their first display. You must therefore (re)create them as soon as you need them, specifying the device (computer, mobile, etc.) and/or the user concerned, in order to be able to distinctly manage the elements on the day you need to manage a specific connection.

Manage passwords:

• from the Manager on the Mail Service
• from the Infomaniak Web app Mail

Apply the new email password

If you have deleted an existing password to create a new one, you will need to update your applications & devices that were using this password. Refer to these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Mozilla Thunderbird

Are you not yet managing your emails with Infomaniak?